Health service complaint resolution and legal services
This category features complaint resolution and legal services that specialise in the legal aspects of health service delivery:
- Complaint resolution services, advocacy services, administrative review tribunals and alternative dispute resolution forums specific to the provision of health and aged care services in Australia;
- Lawyers and legal firms assisting consumers with health service related complaints; and
- Medico-legal service providers and health professionals offering expert witness services.
The Aged Care Rights Service (TARS)
Surry Hills, NSW 2010
"The Aged-care Rights Service (TARS) is a community legal centre that provides advocacy for the residents of Commonwealth funded hostels and nursing homes, self-care retirement villages and recipients of in-home aged care in NSW. We also give information on the costs associated with entering an aged care facility and give advice on retirement village contracts. All calls to TARS are confidential."www.tars.com.au
Seniors' Rights Victoria
Melbourne, VIC 3000
Seniors’ Rights Victoria is a free service that has been established to help prevent elder abuse and to safeguard the rights, dignity and independence of older Victorians. Elder abuse is any act that causes harm to older people and has been carried out by someone they know and trust. Services include a telephone helpline, referral, legal advice, advocacy and community & professional education.Elder Rights Advocacy (ERA)
(formerly Residential Care Rights)
Melbourne, VIC 3000
ERA is the aged care advocacy service for Victorians, part of the National Aged Care Advocacy Program. It is for any person who lives in an aged care facility; has applied for or receives a Community Aged Care Package or an Extended Aged Care At Home Package; is being assessed by an ACAS; or may have to move into an aged care facility if community services cannot support them in their own home.NSW Office of the Public Guardian
NSW Attorney General's Department
Parramatta, NSW 2000
"The Office of the Public Guardian exists to promote the rights and interests of people with disabilities through the practice of guardianship, advocacy and education. The Guardianship Tribunal appoints the NSW Public Guardian as guardian of last resort and the Public Guardian then acts as a substitute decision-maker for people under his guardianship."1800 451 510 (Outside Sydney)
Health Quality and Complaints Commission (HQCC)
Brisbane, QLD 4000
The HQCC was established pursuant to the Health Rights Commission Act 1991. Its primary role is to be an independent and impartial avenue for resolving health care complaints in Queensland. It also makes recommendations and works with health service providers towards improving their internal complaint resolution processes.Toll Free 1800 077 308
TTY 07 3120 5997
National Disability Abuse and Neglect Hotline
Strawberry Hills, NSW 2012
Complaints Resolution and Referral Service (CRRS) is a complaints resolution service for people with disability using disability employment services. For further information about this service go to www.crrs.org.auNational Disability Abuse and Neglect Hotline (Hotline) is a service that receives reports of abuse and neglect and provides support and referral.
Office of Adult Guardianship
Department of Health and Community Services
Northern Territory Government
Casuarina, NT 811
"Adult Guardianship gives someone the legal responsibility to make decisions for someone else, over the age of 18, who is unable to make reasonable judgements or decisions about their daily living because of an intellectual disability. Advice about Adult Guardianship can be obtained from the Office of the Public Guardian and the Office of Executive Officer."The Aged-care Rights Service (TARS)
Surry Hills, NSW 2010
TARS is an advocacy service, promoting and protecting the legal rights of older residents of nursing homes, hostels and retirement villages and people receiving Community Aged Care Packages. The website provides a facility to order information sheets and booklets about the rights and obligations of the parties in various aged care settings and circumstances.Mental Health Review Board
Perth, WA 6000
The Mental Health Review Board is an independent administrative review body established pursuant to the Mental Health Act 1996. It conducts hearings to determine whether it is necessary for a person to be treated as an involuntary patient. A division of the Board usually consists of three members; a lawyer, a psychiatrist and a community member.
Health and Community Services Complaints Commissioner
Adelaide, SA 5000
The Health and Community Services Complaints Commissioner is an independent statutory officer who helps people - service users, their families and carers, and service providers - resolve complaints about health and community services, including child protection services, in the public, private and community sectors.