Australian Health Directory


Health service complaint resolution and legal services



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Office of Public Guardian (NT)

Department of Health and Community Services
Northern Territory Government

(2 locations)

Casuarina, NT 810

The Office of the Public Guardian in the Northern Territory makes decisions pursuant to the Guardianship of Adults Act 2016 and Guardianship of Adults Regulations.
Adult Guardianship gives a person the legal responsibility to make decisions for another, over the age of 18, who is unable to make reasonable judgments / decisions about their daily living due to an intellectual disability.
Office of the Public Guardian

Office of the Public Guardian

Department of Justice and Attorney-General (Queensland)

Brisbane, QLD 4000

Protecting the rights and interests of adults with impaired decision-making capacity and children and young people in out-of-home care.
Offices in Brisbane, Townsville, Ipswich and Cairns.

Phone OPG for Adults -07 3234 0870 or 1300 653 187 (from outside Brisbane)
Phone OPG for Children and Young people on 1800 661 533 (free call from landlines)
 

Office of the Public Guardian

The Department of Justice - Tasmania

Hobart, TAS 7000

"The Office of the Public Guardian promotes, speaks for, and protects the rights and interests of people with disabilities and acts as the guardian of people with disabilities when appointed by the Guardianship and Administration Board."
 

Office of the Public Advocate

Carlton, VIC 3053

The Office of the Public Advocate is an independent statutory body protecting and promoting the rights and interests of people with disability in Victoria.

TTY: 1300 305 612
Health and Community Services Complaints Commissioner

Health and Community Services Complaints Commissioner

(2 locations)

Rundle Mall, SA 5000

The Health and Community Services Complaints Commissioner is an independent statutory officer who helps people - service users, their families and carers, and service providers - resolve complaints about South Australian health and community services, including child protection services, in the public, private and community sectors.
National Disability Abuse and Neglect Hotline

National Disability Abuse and Neglect Hotline

Sydney, NSW 2000

The National Disability Abuse and Neglect Hotline (Hotline) is a free, independent and confidential service for reporting the abuse and neglect of people with disability. The Hotline refers reports to relevant bodies that are able to investigate and address the claims, as well as provides support to callers by referring them to other support services such advocacy, counselling, or legal services.
 

ACT Disability, Aged and Carer Advocacy Service (ADACAS)

Watson, ACT 2609

ADACAS is a non-profit organisation that provides free advocacy services to people living with a physical or mental disability, and the frail aged.
 

Private Health Insurance Ombudsman

Canberra, ACT 2601

The Private Health Insurance Ombudsman deals with inquiries and complaints about any aspect of private health insurance.
Villamanta Disability Rights Legal Service

Villamanta Disability Rights Legal Service

Waurn Ponds, VIC 3216

Villamanta Disability Rights Legal Service. Free Victoria wide service; works only on disability related legal issues. Phone advice, info and referral: 1800 014111. Legal casework, only for people with intellectual disability who have a disability related legal issue. Website includes free info sheets, other publications
Admin: 03 2292925.TTY Users: Phone 133 677 then ask for 03 5229 2925
Complaints Resolution and Referral Service

Complaints Resolution and Referral Service

TIS: 13 14 50
NRS: 1800 555 677

Sydney, NSW 2000

The Complaints Resolution and Referral Service (CRRS) is a complaints resolution service for people with disability using government-funded disability employment services and advocacy services. The CRRS assists complainants when a service is not meeting the Disability Service Standards. For more information about complaints the CRRS deals with and how it can assist you, please visit our website.

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