HaDSCO acts impartially and in confidence to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.

HaDSCO encourages that complaints are raised with the service provider in the first instance. A complaint can be lodged by the service user or a nominated representative.

If this proves unsatisfactory, contact HaDSCO to discuss making a complaint and send a completed Complaint Form. Forms can be completed online, downloaded from the website below or contact HaDSCO to request a form by phone (08) 6551 7600 or email mail@hadsco.wa.gov.au.